Sarah

Are queues available in other data sets for reporting apart from this dashboard?

+1

Is it possible to set up a trigger or any configuration in Zendesk to notify us whenever a specific email address (end-user email) is added to the CC field?

If an employee who created a personal chat shortcut is deactivated (e.g., left the company), will their chat shortcuts still remain in the system?

Additionally, is there a way to download all chat shortcuts for cleanup purposes?

Upvote on this one as well

We would love to hear an update regarding this, as we have a lot of talk lines, and users are inadvertently using the lines that are not intended for them to use.

HI Brandon Tidd

I'm just checking in to see if there has been any development on the above query. I encountered the same issue and would like to limit the lines that agents per group can see.

Is there any Dev resource required for the ticket sharing to work? Or this is all just enabling the feature?

Hi Tony, 

My issue is that when chat disconnects due to agent timeout/connection loss, the customer does not get assigned to the next available agent. Instead, the customer just gets disconnected in chat.

Is this not the expected behavior?

Thanks,

Sarah

Hi, do we have an update on this?