Jennifer Yim

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Hi Anne. The loss of the small summary of arrival information is independent of this Requester field UI change and is the difference by design, which was made awhile ago. The only change we've made...

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• Jennifer Yim
• Criado 8 de março de 2023 18:26
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Hi Jimmy Rufo. Yes, it was intentionally reverted back to mitigate some browser tests from failing. They're proving to be complex, but we plan to roll it out again soon within this week.  We apprec...

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• Jennifer Yim
• Criado 22 de fevereiro de 2023 17:19
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Rafael Santos Thanks for being excited with us in creating a unified agent experience and giving that additional information! If customers wish to hide the Requester field, they can certainly do so...

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• Jennifer Yim
• Criado 8 de fevereiro de 2023 00:07
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customization of the context panel

Hi Shona and Sierra, Thanks for raising such great feedback to help improve Zendesk's existing Customer Context Panel. This makes me smile as it's another strong validation for what we have planned...

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• Jennifer Yim
• Criado 29 de novembro de 2022 15:45
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: allow custom fields to display in Key Details on the customer profile page

Hi Mistyamber,Thanks so much for your detailed feedback around this pain point you're experience with this new customer profile page. In fact, many customers have raised this painful experience of ...

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• Jennifer Yim
• Criado 17 de outubro de 2022 14:34
• 0 voto

1. Comunidade
2. Feedback - Admin Center
3. Customization - We want your feedback!

Hi Heather Rommel,  Thanks so much for your thorough feedback! I noticed Dan invited you to the 8/25 session so looking forward to e-meeting you then! As my team focuses on the data side of page UX...

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• Jennifer Yim
• Editado 5 de agosto de 2022 22:06
• 0 voto