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Benessa Dumol

Entrou em 23 de jun. de 2022

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Última atividade em 26 de jul. de 2023

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi Christopher Kennedy, thank you for your response.

To answer your questions, it's a custom API that fetches the data of the Ivanti incident from Ivanti (third-party provider) and yes, I am seeing the response from calling the API endpoint. The API endpoint is called on the load of the ticket/app so the data are already in the div even before the modal is called.

Below are parts of the codes that are used for the modal:

1. Function to populate div with the data from the API response (on load of the ticket/app)

//
// Show Ivanti incident Task/s
//
function showIvantiIncidentTasks(data, ivantiIncidentId) {
// Retrieve Ivanti incident task/s details
  var tasks;

if (data.tasks !== null ) {
  tasks = Object.values(data.tasks);
  }

  console.log("  Ivanti Incident tasks OK");

// Display Ivanti incident task/s
var source = $('#view-ivanti-incident-tasks').html();
var template = Handlebars.compile(source);
  var newHTML = template({tasks});

$('#tasks-' + ivantiIncidentId).append(newHTML);
}

2. The div that contains the data


3. The button that is used to call the modal

View Tasks

4. The function that is called by the button

//
// Display Ivanti Incident Tasks
//
function viewTasks(incidentId) {
convertDateTime();
var html = $("#tasks-" + incidentId).html();
client.invoke('instances.create', {
  location: 'modal',
  url: 'assets/modal.html',
  size: { // optional
    width: '80vw',
    height: '70vh'
  }
}).then(function(modalContext) {
  // The modal is on the screen now!
  var modalClient = client.instance(modalContext['instances.create'][0].instanceGuid);
  client.on('modalReady', function setHtml(){
    modalClient.trigger('drawData', html);
    client.off("modalReady", setHtml);
  });
  modalClient.on('modal.close', function() {
  // The modal has been closed.
    console.log('The modal has been closed');
  });
});
};

5. Below are the contents of modal.html



 
     
      Technology Incident Zendesk App
     
     
     
     
     
 

 
     

     


       
 

 

Let me know if you need anything to better understand my issue. Looking forward to your reply.

Thank you,
Benessa

Exibir comentário · Editado 18 de jul. de 2023 · Benessa Dumol

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Benessa Dumol criou uma publicação,

Publicação Developer - Zendesk Apps Framework (ZAF)

Hi all,

Currently, I have a working modal that is triggered by a button using the onclick event. There are three (3) buttons that trigger the modal but each of them contains different data. The contents of the modal are from the divs which were populated using Handlebars from a JSON response when calling the API endpoint. The divs are using unique IDs.

While doing some tests, I noticed that when two (2) Zendesk tickets are open simultaneously, the Modal is no longer populated on the second ticket that was opened but it is still working on the first ticket that was opened. When I tried refreshing the page, the Modal works fine on the ticket that is active but no longers works on the ticket that is inactive.

Kindly check this Loom video to understand better what I meant.

Looking forward to your reply.

Thank you,
Benessa

Editado 13 de jul. de 2023 · Benessa Dumol

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi Ahmed Zaid,

No worries. I was able to solve it using CSS instead.

Thank you for your help.

Benessa

Exibir comentário · Publicado 03 de abr. de 2023 · Benessa Dumol

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hello Ahmed Zaid, do you have other input to my question above?

I've looked for ways to fix this issue but was not successful.

Looking forward to any response.

Thank you,
Benessa

Exibir comentário · Publicado 27 de fev. de 2023 · Benessa Dumol

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi Ahmed Zaid,

Thank you for responding to my query.

Yes, I am creating a new instance using this script

client.invoke('instances.create', {
  location: 'modal',
  url: 'assets/modal.html',
  size: { // optional
    width: '80vw',
    height: '70vh'
  }
}).then(function(modalContext) {
  // The modal is on the screen now!
  var modalClient = client.instance(modalContext['instances.create'][0].instanceGuid);
  client.on('modalReady', function setHtml(){
    modalClient.trigger('drawData', html);
    client.off("modalReady", setHtml);
  });
  modalClient.on('modal.close', function() {
  // The modal has been closed.
    console.log('The modal has been closed');
  });
  });

Let me know if you want to see my whole code.

Thank you,
Benessa

Exibir comentário · Publicado 02 de fev. de 2023 · Benessa Dumol

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Benessa Dumol criou uma publicação,

Publicação Developer - Zendesk Apps Framework (ZAF)

Hello,

I am currently using the Modal to display all the emails from a 3rd party that I retrieve using an API call. I have added a filter to display the Incoming and Outgoing emails using this method

I want all the emails to be displayed when the pop-up modal is opened so I added an onload function on the body of the modal.html


All emails are showing up on the 1st instance when the pop-up modal was opened

but it will not show once the pop-up modal was opened again after it was closed the 1st time. I have 3 buttons that when clicked will open the modal so I am not sure if this is causing the issue.


I have attached screenshots of my modal.html and modal.js.

Let me know if you would like to see my code. Looking forward to any response.

Thank you,
Benessa

Publicado 31 de jan. de 2023 · Benessa Dumol

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi CJ Johnson,

May I ask what solution did you implement to solve this issue?
Unfortunately, I am still having this issue and wasn't able to use any zcli command

Looking forward to your response.

Thank you,
Benessa

Exibir comentário · Publicado 15 de dez. de 2022 · Benessa Dumol

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Benessa Dumol comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi Tipene Hughes,

I responded to the ticket that you created.

Thank you,
Benessa

Exibir comentário · Publicado 28 de out. de 2022 · Benessa Dumol

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Benessa Dumol criou uma publicação,

Publicação Developer - Zendesk SDKs

Hello,

I am having an " Uncaught Error: [ZAF SDK] Could not find client for instance " on my modal. I used the Zendesk modal API to create the modal.
The error occurs after I open the modal the 2nd time.

I also need to close the modal over and over again so that the content will show up.
Please check this Loom video to understand better what I meant.

Looking forward to your reply.

Thank you,
Benessa

Publicado 26 de out. de 2022 · Benessa Dumol

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Benessa Dumol criou uma publicação,

Publicação Developer - Zendesk Apps Framework (ZAF)

Hello,

I am having an " Uncaught Error: [ZAF SDK] Could not find client for instance " on my modal. I used the Zendesk modal API to create the modal.
The error occurs after I open the modal the 2nd time.

I also need to close the modal over and over again so that the content will show up.
Please check this Loom video to understand better what I meant.

Looking forward to your reply.

Thank you,
Benessa

Editado 26 de out. de 2022 · Benessa Dumol

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