Akhil Bhandaru

+1 We would love the ability to customize the context panel the way we do with user fields. Echoing what Shona and Sierra said. Additionally, would love to be able to do this through Zendesk's API. That's how we update user fields now and we'd like to do it for the context panel as well.

This feature/improvement would save agents at my company many hours over a week/month from having to navigate to the user fields and copy paste our internal CRM/internal tool link.

Just being able to add a simple hyperlink to the context panel would save us lots of time.