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Entrou em 25 de abr. de 2023

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Última atividade em 22 de set. de 2023

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ksjdh ksjhdfkjshf comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

Amy Giella hello, 
I have had the same need this week to modify the URL for UX issues, I did it with the following script:

  (function cambiarUrl() {
    if(document.URL.indexOf("#########") != -1) {  //modify the ID of your form #####.
        const state = { 'user': 'guest' }
        const title = ''
        const url = 'https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######__newword' // write here the url that you want to be seen.
         
        history.replaceState(state, title, url);
        }
            
})
 
();  

Since we are modifying the user's browsing history, you must take into account that this is not an existing URL, so if the user tries to search for it directly, he will get an error not found, so I suggest you handle this error.

I hope my idea helps you.

Exibir comentário · Publicado 12 de mai. de 2023 · ksjdh ksjhdfkjshf

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ksjdh ksjhdfkjshf comentou,

ComentárioUsing help center search
Product guides

hello everyone!

currently, my XML sitemap automatically generated by Zendesk looks like this:

Do you know how I can solve it?

Exibir comentário · Publicado 11 de mai. de 2023 · ksjdh ksjhdfkjshf

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ksjdh ksjhdfkjshf comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

Jahn thanks for your answer but when calling {{ticket.url}} in my custom page code I got the error message `ticket` in `ticket.url` cannot be accessed. any idea how to solve this?

Exibir comentário · Publicado 26 de abr. de 2023 · ksjdh ksjhdfkjshf

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ksjdh ksjhdfkjshf criou uma publicação,

Publicação Q&A - Help center and community
Implementation Helpers

Currently, we want to implement a landing page in our organization when a ticket is created, therefore we have created a custom page so that when the customer clicks the send button, they redirect to it, but we have seen that when we use the helpers for example { {ticket.id}} on the custom page to show the customer their case number I get an error message "cannot access `ticket` at `ticket.id`"

Can you tell me what is the best way to do this implementation? or how can I start

example:

Publicado 25 de abr. de 2023 · ksjdh ksjhdfkjshf

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