Jahn Bronilla

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

FYI with this part " Admins can edit the Ticket: Hours since solved value to up to 28 days, but the automation can't be deactivated."  NOTE: Zendesk allows to put in 672 hours or more in the Automa...

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• Jahn Bronilla
• Criado 8 de junho de 2023 08:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. 티켓 해결 시 종료가 넘어가는 시간을 늘려주세요.

승준 -  I just saw this article in relation to this.https://support.zendesk.com/hc/en-us/articles/5197782538010?page=1#comment_5329379654042:~:text=a%20specified%20number.-,Additionally%2C%20to%20mit...

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• Jahn Bronilla
• Criado 8 de junho de 2023 06:28
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. 티켓 해결 시 종료가 넘어가는 시간을 늘려주세요.

승준 you need to let your admin change the condition of the solved to closed automation in the admin centre. 

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• Jahn Bronilla
• Criado 8 de junho de 2023 02:49
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Zendesk automated tagging in User Level

Donovan Coral - for starters you need to create custom user field then create a trigger to fill that out then a tag will be added in the user profile in Zendesk. From then you can create a view or ...

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• Jahn Bronilla
• Criado 8 de junho de 2023 01:46
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. 티켓 해결 시 종료가 넘어가는 시간을 늘려주세요.

승준 - Are you pertaining to the solve to closed automation? If yes, you can actually change that or your admin change that in the admin centre. You may also refer to this link for more information a...

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• Jahn Bronilla
• Criado 7 de junho de 2023 08:51
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to email the assignee when the requester solves the ticket?

Hi kanyewest - I assumed you have article recommendation and app called knowledge capture hence customer can solve ticket on their end whenever they have selected "Yes, close my request" in Guide/H...

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• Jahn Bronilla
• Criado 7 de junho de 2023 06:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Tracking repeat ticket submitter

Hey Sindre Gahlla - just want to check if this is going to work for you but there is a metric called "Tickets Created for the last 30 days" then just add the requester name or email.Might be worth ...

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• Jahn Bronilla
• Criado 6 de junho de 2023 06:09
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. CSAT Score only works if filtered to specific month

Hey André - I assume this is added in one of your dashboard? Can you kindly go edit those report and check within the report itself whether there is a filter inside?I am thinking that there may be ...

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• Jahn Bronilla
• Criado 1 de junho de 2023 02:43
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reporting on newly held tickets

Hi Emma Coley - I guess you can actually create a trigger which will add tags for those tickets that have been moved to "On-Hold" status.Something like this.

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• Jahn Bronilla
• Criado 1 de junho de 2023 02:39
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agreement of New Terms Popup

Hey admin - there is actually a link for the Master Subscription Agreement on the pop-up notification. For your convenience here's the link https://www.zendesk.com/company/agreements-and-terms/mast...

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• Jahn Bronilla
• Criado 1 de junho de 2023 02:36
• 0 voto