Jahn Bronilla

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

All good now for me Ifra Saqlain. It's working even I am using tags which corresponds the value from the ticket type selection field. Values we want to hide are now hidden for the end user and anon...

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 12:39
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

The below tags actually works. I am not just using the correct tags/values earlier hence it's not hidingAgain, thank you for your help  

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 12:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Apologies Ifra Saqlain as again I am no developer and I am really not into coding but trying me best here to follow the instruction. If I use the field ID then the entire field will be hidden in wh...

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• Jahn Bronilla
• Editado 23 de janeiro de 2023 12:10
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain, tried and did the above you have provided and "saved" then "preview" but apparently it's not working for some reason.Those selection from the Ticket Type below are not hidden. It's...

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• Jahn Bronilla
• Editado 23 de janeiro de 2023 11:51
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul H - thanks for noting this one. So technically this is visible to non-authenticated users.Oh geez, that's not good if that's the case.

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 11:05
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hello Ifra Saqlain - thanks for your response.Question though, I am not a developer but can follow this but really not sure where to insert those code/s. Is it from the very top or to the bottom? 

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 10:57
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Discrepancy in standard Support dashboard

Depending on the filter used and excluded that's pretty much will be the basis of the result you will see. That .7 hours is the median first reply time for those 92 tickets based on the standard da...

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 05:27
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hello Ifra Saqlain - can we possibly hide values from Ticket Type field for end user? There are around 15 values selection from the ticket type field but we want to hide 2 of them. Is this possible? 

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• Jahn Bronilla
• Criado 23 de janeiro de 2023 05:18
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Require Attachment based on Certain Form Conditions

+1 if we can make this as simple as that then the better. 

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• Jahn Bronilla
• Criado 19 de janeiro de 2023 00:52
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Discrepancy in standard Support dashboard

Hey Jake, here's the filter I mentioned earlier.You can actually select what filter will be used for the data that you are seeing. May also want to check the filter on this specific set of data to ...

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• Jahn Bronilla
• Editado 19 de janeiro de 2023 00:58
• 0 voto