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Максим Насон
Entrou em 30 de set. de 2022
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Última atividade em 21 de ago. de 2024
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Atividade mais recente por Максим Насон
Максим Насон criou uma publicação,
Hi 1263169183150
Maybe you have information on how to implement the functionality of minimizing a tab by clicking on it again, because now I am faced with the situation that if a tab is open on the page, it is impossible to minimize it.
I use this HTML code вкладка 1
вкладка 2
Вкладка 3
вкладка 1
Тест вкладки 1.
вкладка 2
Тест вкладки 2.
вкладка 3
Тест вкладки 3 .
Publicado 21 de ago. de 2024 · Максим Насон
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Максим Насон comentou,
Hi Ifra Saqlain
Hi
Why is it that when I try to add code to an article, instead of a class with buttons, the code just changes to a space like on the screenshot?
Exibir comentário · Publicado 25 de dez. de 2023 · Максим Насон
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Максим Насон comentou,
Exibir comentário · Publicado 18 de dez. de 2023 · Максим Насон
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Максим Насон comentou,
It would be just great to be able to initiate proactive conversations based on events in the CRM.
I think this would be relevant to all zendesk users in the financial industry, and it would provide a lot of value to zendesk customers
Exibir comentário · Publicado 10 de out. de 2023 · Максим Насон
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Максим Насон criou uma publicação,
Hi team!
I find it a very interesting idea to add to macro actions the ability to attach tickets to an incident or problem ticket.
In this case, when incidents occur, it will be much easier for users to manage tickets without much trouble.
I think it would be very useful for all zendesk users, besides I think this idea for functionality lies on the surface.
Publicado 20 de set. de 2023 · Максим Насон
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Максим Насон comentou,
Hi!
We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation.
Does it matter the number of tickets and information that are stored on our files, as we have more than 3.5 million tickets and related information to them?
Exibir comentário · Publicado 28 de abr. de 2023 · Максим Насон
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Максим Насон comentou,
Hi community!
And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?
Exibir comentário · Publicado 26 de abr. de 2023 · Максим Насон
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Максим Насон criou uma publicação,
Hi Community!
It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered.
I think it would help optimize a lot of processes for your users and increase their satisfaction.)
Perhaps now there are alternatives to this functionality?
Are there any plans to implement this?
Publicado 25 de abr. de 2023 · Максим Насон
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Максим Насон comentou,
Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,
I tried to unload them using the formula
IF ([Ticket status on update - unsorted] = "solved")
AND [Open Comment] = TRUE
THEN [Ticket ID]
ENDIF
But it doesn't work, how can I do it?
Exibir comentário · Publicado 24 de abr. de 2023 · Максим Насон
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Максим Насон comentou,
+1 to this post, it would be great to be able to do this calculation, it would help us in building a more accurate reporting.
Exibir comentário · Publicado 30 de mar. de 2023 · Максим Насон
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