Max Nason
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Atividade mais recente por Max Nason-
Max Nason comentou,
It would be just great to be able to initiate proactive conversations based on events in the CRM.I think this would be relevant to all zendesk users in the financial industry, and it would provide ...
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Max Nason criou uma publicação,
Binding tickets to incidents and problems using macros
Hi team! I find it a very interesting idea to add to macro actions the ability to attach tickets to an incident or problem ticket. In this case, when incidents occur, it will be much easier for use...
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Max Nason comentou,
Karen Hynes Yes, of course we filled it out very much looking forward to feedback from you:)
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Max Nason comentou,
Hi Karen Hynes Hope all is going well for you! Maybe there is any news when the implementation will continue , and we can try to use the functionality?
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Max Nason comentou,
Hi! We filled out quite a long time ago, but this EAP is not activated for us yet, maybe there are some problems ?
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Max Nason comentou,
Great news! It will really improve the search and customer experience. I'd really like to see support for Ukrainian
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Max Nason comentou,
Hi!We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation....
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Max Nason comentou,
Hi community! And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?
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Max Nason criou uma publicação,
Automation rules that are triggered after a configurable number of minutes
Hi Community!It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered. I think it would help opti...
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Max Nason comentou,
Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,I tried to unload them using the formula IF ([Ticket status on update - unsorted...