Maxim Nason
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Atividade mais recente por Maxim Nason-
Maxim Nason comentou,
Hi! We filled out quite a long time ago, but this EAP is not activated for us yet, maybe there are some problems ?
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Maxim Nason comentou,
Great news! It will really improve the search and customer experience. I'd really like to see support for Ukrainian
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Maxim Nason comentou,
Hi!We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation....
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Maxim Nason comentou,
Hi community! And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?
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Maxim Nason criou uma publicação,
Automation rules that are triggered after a configurable number of minutes
Hi Community!It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered. I think it would help opti...
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Maxim Nason comentou,
Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,I tried to unload them using the formula IF ([Ticket status on update - unsorted...
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Maxim Nason comentou,
+1 to this post, it would be great to be able to do this calculation, it would help us in building a more accurate reporting.
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Maxim Nason comentou,
It would be very cool to have the function described in this post, it would give users access to the most detailed and flexible reporting I think it is worth attention! Perhaps this is included in ...
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Maxim Nason comentou,
Hi! Now we want to create detailed reporting for our second line. and we ran into a problem:We need to calculate the time from the second appointment to the first response , is this somehow possibl...
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Maxim Nason comentou,
Hi!We need to calculate the time from the transfer of the ticket to the second support line to the first response of the second support line agent. I tried to create a formula like the one in the s...