Martha De La Paz Castro
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Atividade total30
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Atividade mais recente por Martha De La Paz Castro-
Martha De La Paz Castro criou uma publicação,
Feature Request: Allow adding/changing requester and/or cc
Related to this Feature Request. Feature Request Summary: Allow agents to set up Macros, Triggers, and Automation to add/change requesters and/or cc users. Description/Use Cases: This would el...
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Martha De La Paz Castro criou uma publicação,
Feature Request: Allow Lights Agents to be CC'd as regular users
Feature Request Summary: Allow Light Agents to be cc'd as a Customer, see all previous comments in a ticket, and respond as an agent via Public response. Description/Use Cases: We have several ...
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Martha De La Paz Castro comentou,
We need this feature as well. It would not be ideal for our light agents to have to email the support email since they have different forms dedicated to different requests.
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Martha De La Paz Castro criou uma publicação,
Separate Login Methods (SSO/Zendesk) based on Brands
Feature Request Summary: We would like to have separate methods of end-user sign-ins for each brand. Description/Use Cases: Allows our employees to log in with SSO in our district's intranet...
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Martha De La Paz Castro comentou,
Yes! The ability to pre-fill fields would be a huge time saver for our use case. We often have duplicate requests that have similar text box fields that begin with a certain set of letters/numbers....