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Jham Bernardino

Entrou em 28 de fev. de 2024

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Última atividade em 18 de fev. de 2025

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Atividade mais recente por Jham Bernardino

Jham Bernardino comentou,

Comentário na comunidadeProduct Translation Feedback

Hi @..., here's a screenshot 

Exibir comentário · Publicado 18 de fev. de 2025 · Jham Bernardino

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Jham Bernardino criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

The use of regular expressions (regex) can significantly enhance the accuracy and efficiency of phone number input in a chatbot builder.

Publicado 19 de set. de 2024 · Jham Bernardino

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Jham Bernardino criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

Hi team, 

 

I’ve noticed that the chatbot’s translations often don’t sound natural and it’s obvious that they were translated. It affects the user experience, as the responses come across as awkward or disjointed.

Could we explore ways to improve this without requiring manual adjustments?

Thanks,
 

Publicado 19 de set. de 2024 · Jham Bernardino

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Jham Bernardino criou uma publicação,

Publicação Feedback - Zendesk AI and automation

Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For example, if we receive 500+ conversations regarding x issues for Brand X within a 30-minute period, I suggest triggering an alert to address the issue promptly. This proactive approach could greatly improve our ability to address user concerns in a timely manner.

 

 

Publicado 29 de abr. de 2024 · Jham Bernardino

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Jham Bernardino comentou,

ComentárioUsing legacy AI agent functionality

I have recently implemented adding conditions to my flow using a dropdown option. Is there a way for the chatbot analytics to capture the choices I added in the dropdown fields? Additionally, how can I track those interactions that did not result in a handover?

Exibir comentário · Publicado 21 de mar. de 2024 · Jham Bernardino

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Jham Bernardino comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hi team,

Hoping we can push for this feature. Access to user and chatbot conversations is crucial for improving the chatbot's performance. This will help us understanding user needs and refine chatbot responses.

Exibir comentário · Publicado 07 de mar. de 2024 · Jham Bernardino

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Jham Bernardino comentou,

Comentário na comunidadeProduct Translation Feedback

Hi Shawna James

I also wanted to add that although Zendesk bot supports Arabic, the messages are shown from left to right. That seems strange. It makes it hard for Arabic speakers to use it easily. It would be better if the messages were shown from right to left, like they're supposed to.

Exibir comentário · Publicado 07 de mar. de 2024 · Jham Bernardino

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Jham Bernardino comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi Shawna James,

Do we have an update on this issue? We've attempted the workaround, but unfortunately, the problem still persists. This greatly impacts our branding, and we are hoping to get this fixed as soon as possible.

Exibir comentário · Publicado 05 de mar. de 2024 · Jham Bernardino

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