Zendesk (Teste)

Olá Luis Nagasako!

É possível sim, veja se este caminho te ajuda >>

Na mesma ordem da imagem, você consegue checar se sua central de ajuda está pública e na sequência criar seu formulário de contato:

1 - Certifique-se que sua central de ajuda (Zendesk Guide) está ativada 
2 - Caso não esteja, basta ativar, no menu de configurações (https://sua_conta.zendesk.com/hc/admin/general_settings)
3 - Acesse a Central de Admin (https://sua_conta.zendesk.com/admin/home)
4 - Localize o menu “Objetos e regras > Formulários”
5 - Lembre-se de informar que deseja exibir este formulário para seus usuários finais
6 - Por fim, vincule os campos que precisar e pronto, o formulário já estará publicado
 

Este artigo aqui é muito útil, acredito que vai te ajudar a fazer um bom uso do recurso de formulários >> https://support.zendesk.com/hc/pt-br/articles/4408882701338
 

Apenas duas configurações, para fins de estilização >>

Na mesma ordem das imagens:

Imagem 1 - no menu de “Configuração de gráfico” > “Eixo X” = alterar “Rotação do rótulo” para valor “45”
Imagem 2 - no filtro de intervalo de um dos atributos de data, aplica 13 meses no passado a partir de hoje

Fora isso, nenhum ponto diferente.

Olá Silas M,

Você se refere a algo neste formato?
 

Mark Fly

You can't format a description via the Admin interface, but there is a workaround written by a community member that I've already used, and may be useful to you.

Try this >> 
https://support.zendesk.com/hc/en-us/community/posts/4409506955418/comments/4807781397530

Hope this helps you!

Hello TC

For ticket fields, Zendesk has two types (1) standard (2) custom fields

Every time your request response brings to you a numeric code, means you are getting a custom field. When brings to you as a description format, means you are getting standard fields.

With this endpoint, you can get a list of all custom fields from your account:

https://{subdomain}.zendesk.com/api/v2/ticket_fields.json

You can create a table to make a from/to of custom field ID vs. field title

Also, you can take a look here for more information about how to use custom fields via API : 

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#list-ticket-fields

Hope this helps you!

Hello Alex,

The ticket data in the report for full JSON or CSV export includes these data. 

The attributes and metrics are available to exporting account data with the Zendesk API.

You can take a look here >>

• API endpoint to get "Tickets"
• API endpoints to get "Users"
• API endpoints to get "Organizations"
• API to understand about incremental exports

Hope this helps you!

Hello Ian

Assuming you are talking about getting specifics custom fields & values from an Organization, have you tried to use the Search API to achieve it? 

1. On Admin Center > Org Fields, you can get the field key
   
2. Next, make your API request, like this
   

   https://exemple.zendesk.com/api/v2/search/incremental?per_page=30&include=highlights&page=1&type=organization&query=test_field_1:*

   
3. Finishing, will return to you any Organizations where the value of the field "teste_field_1" is not blank
   

Hope this helps you!

Jenny Dunham

▶️ If you want to have it form-specific, try this >> 

1 - go to "script.js"
2 - Add this line:

//Show custom description for standard fields //
 $(document).ready(function () {

     if ($("a.nesty-input").text() === 'Form A') {
       $("#request_description_hint").html('Put your custom description here - test 1');
     }
   
     if ($("a.nesty-input").text() === 'Form B') {
       $("#request_description_hint").html('Put your custom description here - test 2');
     }
})

3 - Replace "Form A" and "Form B" with your forms title

Here is an example from my sandbox, showing how it works: 

Theme version 2.19.2 (Copenhagen)
Templating API v2

▶️ For more generic, try this >> 

1 - go to the Admin
2 - next, "Ticket Fields" section
3 - search for "Description"
4 - put the new description information in the field "Description shown to customers"

Hope this helps you!

Stefano

Through the messaging tickets dataset, there is a group of metrics that can serve you this information.

Try this >> 

Sam Schneider

Some channels as SDK don't support rich text, but when you are creating a Macro, under the rich content box, you can select an option to include a plain text fallback. 

Hope this helps you!