Bill Cao
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Atividade mais recente por Bill Cao-
Bill Cao comentou,
This "VALUE(Field changes time (hrs))" suddently does NOT work for me. Am I doing something wrong, or does it have a replacement? Thanks
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Bill Cao criou uma publicação,
Echo or Sync comments from Zendesk to "Comments" instead of "Zendesk Support" in Jira
Through Jira app, Can you change or add a feature to post comments from Zendesk tickets in the Comments area instead of Zendesk Support? We really need all the comments in Jira to stay in one place...
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Bill Cao comentou,
Hi All, Is there a way of workaround to post the comments from Zendesk tickets in the Comments area instead of Zendesk Support? We really need all the comments in Jira to stay in Comments area, don...
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Bill Cao comentou,
Is there any progress on this topic? Thanks
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Bill Cao comentou,
I am looking for a way that a light agent can unfollow a ticket which is not needed to follow any more.
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Bill Cao comentou,
Hi, Is possible to sum all durations of one field on a status to form a calculated attribute? i.e Field 1 stays on status A for 5 minutes; on status B for 10 mintues; then back on status A for 15 ...
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Bill Cao comentou,
Hello, I am interested in when this will be available as well. Thanks.
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Bill Cao comentou,
It's been almost 3 years since the first post dated October 2019. I am one out of so many customers crying for this feature.
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Bill Cao comentou,
The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable.
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Bill Cao comentou,
We need this as well.