Lewowlouis

I am afraid incoming notification sound is not possible for email but possible for chat. 

You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer. 

A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications

Elizabeth Chong -  do you mean notification for agent in the event of ticket creation? 

Hello Scott Allison - I mended the CSAT placeholder Survey from this {{satisfaction.rating_section}} to this {{satisfaction.rating_url}} but is this really the expected behaviour on how it will look like from the customer's end?

This lengthy URL?

Best if chat transfer should also have some notification for the chat recipient.

Hope Zendesk can implement this the soonest time possible. 

Hey Tom Dupuche - It's now 2023 but still don't have any definite date as to when this will be made available. 

So what's the update on this one now? end of 2023 I guess?