Eric Sieker

Great article! One question though - I've setup a slack webhook, and created a trigger so that whenever a specific user is assigned a ticket they receive a slack notification. This works great, however, I am also seeing that notification on their individual channel, and being notified when it comes through on slack. No one else in my organization is seeing this so I can only assume that the webhook/trigger is setup in a way that alerts the creator of the trigger (me) as well as the intended recipient. 

I don't see anything in the setup of the webhook or trigger that accounts for this behavior. Is it possible to alert only the intended recipient?