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Kevin Froleiks
Entrou em 14 de set. de 2022
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Última atividade em 29 de set. de 2023
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Atividade mais recente por Kevin Froleiks
Kevin Froleiks comentou,
Also using the text back feature but would prefer if we didn't have this robotic voice and could replace it with a custom greeting like the rest of the IVR menu.
Exibir comentário · Publicado 15 de set. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
What does the "default" option for IVR keypress actually do?
Exibir comentário · Publicado 05 de set. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
Is there a reason why some replies to our agents also get flagged as spam? I just unsuspended several tickets and some of them were replying to a response from one of our reps.
Exibir comentário · Publicado 19 de jul. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.
Exibir comentário · Publicado 06 de jun. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.
Exibir comentário · Publicado 09 de mai. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.
Exibir comentário · Publicado 19 de abr. de 2023 · Kevin Froleiks
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Kevin Froleiks criou uma publicação,
Basically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and then talk to their manager about "why isn't this person online when this person is" etc. Essentially I only want managers and leads to worry about agent status.
Publicado 23 de mar. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active.
Exibir comentário · Publicado 02 de mar. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with individual macros and in order to only have it run once per ticket I have it adding that "added_action_required" tag which stops the trigger from running multiple times.
The json should be correct. Did something change with webhooks? I also had it set up to change the subject if customers wrote in from a specific web form on our help center (basically change the subject line to "New submission on {{web form name}}" and that also doesn't seem to be working anymore.
Exibir comentário · Publicado 02 de mar. de 2023 · Kevin Froleiks
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Kevin Froleiks comentou,
It's now mid February 2023, are messaging sounds going to be available this month?
Exibir comentário · Publicado 13 de fev. de 2023 · Kevin Froleiks
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