Nico Plinke

Thanks for your reply Paolo.

Your solution worked, unfortunately only half...
When I try to preview my reworked theme (we have a theme made for us by an external company), I get a version of it with a lot of issues (everything is crammed to the left, lots of errors in the javascript, etc...)
I tried going back to basics, and downloaded the original copenhagen theme. 
When I try to preview that, I get a 503: service unavailable.

Does any of this sound familiar?

My frontend-dev is now doing all the changes in the integrated zendesk filereader, but that really is not workable.

Thanks for the help!

Hi,

I'm following the guide, however, when I want to start the background process (zcli themes:preview) I get an error: TypeError: Cannot read properties of undefined (reading 'split')
I've tried to delete all .split(), but to no success

It happens on every theme (e.g. the copenhagen base theme)

Any ideas how to fix this?

Hi,

We are using organizations to represent our customers businesses (we support a B2B product, and each business has multiple users that can make requests).
When we want to start a ticket, we don't always know who the requester is going to be, however we do know the organization.

 
Is it possible to start a ticket from the organization tab? or at least as a quick action from the userlist from that organization?

Thanks!

Hi,

When I create a ticket from a community post, the channel is empty.
How can I set a channel here?