Ruth PCL

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Just wanted to say that since my original comment, one of my clients had to fire an agent for low performance and one of the reports they were looking for was how many times the agent was available...

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• Ruth PCL
• Criado 10 de maio de 2023 02:50
• 1 voto

1. Email
2. ...
3. General questions about email and email template
4. Why can customers see the agent's full name in email notifications?

Agree about being contrary to what we've been told. Also, the whole point of setting up an alias is to protect the real names of our agents. Zendesk should honor the alias EVERYWHERE if it is setup...

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• Ruth PCL
• Criado 27 de dezembro de 2022 18:51
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

It's been 4 years so I'm not holding my breath for an official resolution (it's already Q4 so maybe...) but how is everyone working around not having this data? What reports are you using instead t...

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• Ruth PCL
• Criado 12 de outubro de 2022 18:51
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Zendesk Explore (Reporting) - Chart type: Table | Request to have the option to make the table appears with fully vertical and horizontal line

+1 Grid lines for all cells are a must to make the reports readable! Please give us the option to choose where grid lines should be visible. 

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• Ruth PCL
• Criado 1 de setembro de 2022 18:35
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Ability to add alternating colors across multiple columns

+1 the whole point of alternating colors is to make the tables more readable and not being able to apply it to all columns doesn't make any sense. 

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• Ruth PCL
• Criado 1 de setembro de 2022 18:31
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customizing view of Incident tickets within Problem ticket

+1 for all of this Shayan Moussawi! This my exact use case as well. I had to add a tag to feed a view to export to csv just to give my dev team the list of customer user IDs who were impacted by an...

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• Ruth PCL
• Criado 13 de julho de 2022 13:10
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Customizing view of Incident tickets within Problem ticket

I'd like to be able to customize this "Incidents view" as well. In particular, pulling in a custom "User ID" field for internal tracking and communication with our backend teams who may not be ZD u...

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• Ruth PCL
• Criado 6 de julho de 2022 16:57
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Kyle B Thank you! We had an RGBA value in there. I switched it to hex and it's one color now. 

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• Ruth PCL
• Criado 27 de junho de 2022 21:56
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

This is great. One question though, the color seems to get lighter L to R. Is there a way to make it just one solid color? 

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• Ruth PCL
• Criado 22 de junho de 2022 21:23
• 0 voto