Vitória

1. Support
2. ...
3. Measuring success
4. Viewing your CSAT (customer satisfaction) score and ratings

Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open t...

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• Vitória
• Criado 7 de setembro de 2022 04:07
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1. Support
2. ...
3. Measuring success
4. Customizing your customer satisfaction survey

Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need...

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• Vitória
• Criado 2 de setembro de 2022 00:34
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1. Guia do agente
2. Gerenciamento de tickets
3. Visualização e noções básicas de metas de SLA

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

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• Vitória
• Editado 24 de junho de 2022 21:31
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