Judd Higgins
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Atividade mais recente por Judd Higgins-
Judd Higgins comentou,
Hi Tetiana Gron I would like an update on the progress of this spam filter bug, please. Thanks!
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Judd Higgins comentou,
Tetiana Gron I am also experiencing a continuation of false Bad CSATs as of mid-September.
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Judd Higgins comentou,
Also a +1 for adding other filter fields such as "Tags" since Zendesk won't allow the sorting to work properly by group and we have US ticket and EMEA tickets and sorting by tags for US and EMEA se...
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Judd Higgins comentou,
Hi! Filtering the Backlog Data by Group provides bad data for "New" status tickets. Please help! https://share.cleanshot.com/FHrjqSJ5wRft9k4f408b
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Judd Higgins comentou,
Thanks, Tetiana Gron
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Judd Higgins comentou,
+1 for definitely still broken as of end of July 2023. I am having to manually reply to several "Bad - No Reason" CSAT surveys begging clients to change their CSAT and the clients replying that the...
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Judd Higgins comentou,
Did anyone ever find a marketplace app that allows setting intervals for csat surveys? I have clients that write in quite often and we are pinging them too much for csat survey which is skewing ou...
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Judd Higgins comentou,
How can I edit a view to move all of 50+ conditions from "Meet Any of the conditions" to "Meet All of the conditions"? Someone else created this View and I do not have the time to manually recreate...
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Judd Higgins comentou,
Adding my plus one to allow formatting for calculated attributes. I don't want to see that it's been 272.3345456467 days since the last reply. I want the calculated attribute to display whole numbe...
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Judd Higgins comentou,
Dane I am trying to get the average number of tickets created on the weekend. When I use the formula you posted in the Comments above, IF (IN([Ticket created - Day of week],ARRAY("Saturday","Sund...