Bailey Whitaker-Lea
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Atividade mais recente por Bailey Whitaker-Lea-
Bailey Whitaker-Lea comentou,
Comentário oficial Hi everyone - Please see the latest announcement, the "is not" operator for "received at" is currently rolling out! Thanks again for all your feedback on this, we hope it helps with your workflows.
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Bailey Whitaker-Lea comentou,
Hi Marta Perez we are still considering this a top priority, but we don't have any updates to share at the moment. We are still scoping out what is possible against other priorities. In the meanti...
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Bailey Whitaker-Lea comentou,
HI Dale Bone and Carlos Santos thanks so much for providing your feedback. We are always looking for ways to improve. While the ability to clear fields via triggers and automations isn't currently ...
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Bailey Whitaker-Lea comentou,
Hi Kate Horner - this can be accomplished using Automations. You'll want to create conditions for X hours since the ticket was opened or updated depending on your workflow, along with any other con...
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Bailey Whitaker-Lea comentou,
Hi Pedro Rodrigues thank you for all the detailed feedback! These are great opportunities for the various teams at Zendesk to dig into. I'll work to route these to the appropriate PMs. In terms of ...
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Bailey Whitaker-Lea comentou,
Hi Chris Cruz - PM for Triggers & Automations here - Thanks so much for submitting your use case! While this isn't something currently on our roadmap, I've captured this use case in our feedback to...
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Bailey Whitaker-Lea comentou,
Hi Nicole, this functionality request actually lives with our Email team. I've made them aware of this thread and the feedback has been captured. I'm sure they will chime in here soon!
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Bailey Whitaker-Lea comentou,
Hi Anisha - great questions! We currently don't offer the ability to disable triggers created via the API from being viewed or edited in the UI. However, I have captured this feedback for future co...
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Bailey Whitaker-Lea criou uma publicação,
Triggers & Automations - We want your feedback!
Zendesk admins, we're interested in improving triggers and automations, but would like to hear from you first. Specifically, we're exploring ways to add support for referencing new data in triggers...
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Bailey Whitaker-Lea comentou,
Got it Jake Warren ! Let me dig into this a little further to figure out why that field isn't being surfaced in Automations and come back with an update.