Bailey Whitaker-Lea

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add a logic to enable triggers / automations based on the number of incidents related to a problem

Hi Camila Grandini  PM for Triggers & Automations here! Thanks for sharing your use case. While this isn't currently on our roadmap for this year, I have captured your feedback for future prioritiz...

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• Bailey Whitaker-Lea
• Criado 8 de junho de 2023 19:37
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Mark Organizations upon creation

Hi Efthymis Kouzelis PM for Triggers & Automations here! Thanks for sharing your use case. I've captured this request in our feedback tool for future prioritization.  We are currently working towar...

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• Bailey Whitaker-Lea
• Criado 5 de junho de 2023 16:45
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

Hi all! I've notified the Talk PM to chime in on their roadmap plans on this thread. They will take it from here, thanks. 

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• Bailey Whitaker-Lea
• Criado 5 de junho de 2023 16:34
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Holiday Schedules and Auto-Replies broken

Hi DTGBilly PM for Triggers & Automations here! Thanks for providing this feedback. In configuration 1, I set up something similar in my own instance and while I see the holiday immediately expires...

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• Bailey Whitaker-Lea
• Criado 1 de junho de 2023 15:04
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Triggers that compare multiple date fields from a ticket.

Hi Austin Shaw - thanks for submitting your use case. I've captured this in our product feedback tool for future prioritization. While comparing date fields via triggers isn't currently on our road...

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• Bailey Whitaker-Lea
• Criado 18 de maio de 2023 20:42
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Trigger to change organisation

Hi Zac Stanger Are you saying the ticket in Zendesk ends up containing the customer name? We don't currently have a trigger condition for the ticket's description, but I will add that to our produc...

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• Bailey Whitaker-Lea
• Criado 18 de maio de 2023 19:45
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Aishwarya Ramnathan unfortunately this functionality lives outside the scope of my role. I've notified the email PM of the request and they will be prioritizing the request against the other ini...

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• Bailey Whitaker-Lea
• Criado 10 de maio de 2023 17:26
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Regressions in Trigger configuration field searching

Hi Dan R. - thanks for flagging this! We are aware there was a regression with the menu change and are working to resolve the issue. 

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• Bailey Whitaker-Lea
• Criado 24 de abril de 2023 13:31
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Automatic Conversion of User Comments to Internal Notes through Triggers

Hi Jennifer Lockwood thanks for sharing your use case. It is great to hear from you what you need to continue to improve your automated workflows. While this isn't currently on our roadmap, I've ca...

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• Bailey Whitaker-Lea
• Criado 6 de abril de 2023 19:12
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Dan R. You're so fast!  I'll take a look at your survey responses and reach out via email as we kick off more in depth interviews.  Thank you again for the feedback, super helpful! 

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• Bailey Whitaker-Lea
• Criado 30 de março de 2023 15:42
• 0 voto