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Gerald B.
Entrou em 29 de set. de 2022
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Última atividade em 16 de out. de 2024
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Atividade mais recente por Gerald B.
Gerald B. comentou,
Hi Sarah.
Apologies for the wait regarding your question.
User passwords are not brand restrictive within Zendesk. You would need to implement custom routing based to the brand URL that you created. You can also toggle the SSO setting for end users to "Let them choose" which would give them the option for a Zendesk Login or SSO. You can customize the SSO button's text to signal they users to sign in using the correct method.
https://support.zendesk.com/hc/en-us/articles/5380943678106-Giving-users-different-ways-to-sign-into-Zendesk
I'll set this to Solved for now, but if you have an further questions, please raise a ticket and we will be happy to help troubleshoot for you.
Exibir comentário · Editado 16 de out. de 2024 · Gerald B.
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Gerald B. comentou,
Thank you for contacting the Zendesk Support Advocacy team. My name is Gerald and I'll be assisting you today.
I understand that you want to setup a method to allow agents and admins to reset their passwords by brand. I'm looking into options for you now.
Exibir comentário · Publicado 08 de jul. de 2024 · Gerald B.
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