John Koehn

Looks like the only way to really get around this at the moment is to modify the zIndex which I'm not a fan of but alas!

window.zE('messenger:set', 'zIndex', -9999);

Her Erica, the messenger API really sucks, just to be honest. There is zero way for us to hide the messenger without using the classic version. Much like Artem, we only want to the messaging icon to display when the user clicks on a help button in our application. However, we need zendesk messenger loaded into the dom so if support follows up on a ticket they get notified. 

I have the assertion http://schemas.xmlsoap.org/ws/2005/05/identity/claims/organization: "someCompany" in my SAML however users are not being added to the organization. What am I doing wrong? 

Also, what does "Note that Zendesk only recognizes these additional user attributes if the attribute names outlined in the table below are used in the assertion's attribute statement; if you try to use the full namespace for these attributes, they'll be ignored." mean? What is a full namespace attribute versus user attribute?