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Dave Symonds
Entrou em 13 de out. de 2022
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Última atividade em 29 de jun. de 2023
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Atividade mais recente por Dave Symonds
Dave Symonds criou uma publicação,
We have replies coming from Amazon -
- we get an email
- we reply
- customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation
No such issue for all our other channels just this one.
Any help appreciated
Publicado 29 de jun. de 2023 · Dave Symonds
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Dave Symonds comentou,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together
I have a ticket count as the metric but I want the columns to be days of the last week.
Exibir comentário · Publicado 16 de fev. de 2023 · Dave Symonds
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Dave Symonds comentou,
Hi
Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
Exibir comentário · Publicado 01 de fev. de 2023 · Dave Symonds
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Dave Symonds comentou,
Thanks Nara - so Solve and Resolution are the same thing
Exibir comentário · Publicado 05 de jan. de 2023 · Dave Symonds
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Dave Symonds comentou,
Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching
Exibir comentário · Publicado 03 de jan. de 2023 · Dave Symonds
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Dave Symonds comentou,
Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allow this?
Exibir comentário · Publicado 19 de dez. de 2022 · Dave Symonds
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Dave Symonds comentou,
Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo limited.
Exibir comentário · Publicado 14 de dez. de 2022 · Dave Symonds
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Dave Symonds comentou,
Hi.
Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set?
Cheers Dave
Exibir comentário · Publicado 14 de dez. de 2022 · Dave Symonds
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Dave Symonds comentou,
Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
Exibir comentário · Publicado 13 de dez. de 2022 · Dave Symonds
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Dave Symonds comentou,
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
Exibir comentário · Publicado 13 de dez. de 2022 · Dave Symonds
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