Pesquisas recentes


Sem pesquisas recentes

Dave Symonds's Avatar

Dave Symonds

Entrou em 13 de out. de 2022

·

Última atividade em 29 de jun. de 2023

Seguindo

0

Seguidores

0

Atividade total

78

Votos

3

Assinaturas

34

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Dave Symonds

Dave Symonds criou uma publicação,

Publicação Q&A - Tickets and email

We have replies coming from Amazon  - 

  • we get an email
  • we reply
  • customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation

No such issue for all our other channels just this one.

Any help appreciated 

Publicado 29 de jun. de 2023 · Dave Symonds

0

Seguidores

4

Votos

1

Comentário


Dave Symonds comentou,

ComentárioBuilding reports

Hi.  I want to see the number of tickets with a status of  New and Open for each day of the week what column do I use?  What date can I use?  Can I even do the two together

I  have a ticket count as the metric but I want the columns to be days of the last week.

Exibir comentário · Publicado 16 de fev. de 2023 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

Comentário na comunidade Q&A - Reporting and analytics

Hi

Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible

Exibir comentário · Publicado 01 de fev. de 2023 · Dave Symonds

0

Seguidores

1

Votos

0

Comentários


Dave Symonds comentou,

ComentárioMeasuring success

Thanks Nara - so Solve and Resolution are the same thing

Exibir comentário · Publicado 05 de jan. de 2023 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

ComentárioTicket customization

Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger.  I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching 

Exibir comentário · Publicado 03 de jan. de 2023 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

ComentárioTicket customization

Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric?  Was there any reasoning behind that and is it likely to be expanded to allow this?

Exibir comentário · Publicado 19 de dez. de 2022 · Dave Symonds

0

Seguidores

2

Votos

0

Comentários


Dave Symonds comentou,

ComentárioBuilding reports

Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form  of custom fields and write our own app to handle it (follow ups).  The reporting functionality soooo limited.

Exibir comentário · Publicado 14 de dez. de 2022 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

ComentárioBuilding reports

Hi. 

Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag  - how do we identify the day the tag was set?

 

Cheers Dave

Exibir comentário · Publicado 14 de dez. de 2022 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging

Exibir comentário · Publicado 13 de dez. de 2022 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários


Dave Symonds comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons

Exibir comentário · Publicado 13 de dez. de 2022 · Dave Symonds

0

Seguidores

0

Votos

0

Comentários