Bradley Weismann

1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

We have the code configured as shown in the article above for an internal-facing Help Center, however it's pulling in the Agent/Author aliases instead of their profile names. We have "enable alias"...

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• Bradley Weismann
• Criado 13 de julho de 2020 20:32
• 0 voto

1. Comunidade
2. Feedback on Chat
3. Add send box button in chat widget

@Ramin Shokrizadeh  What about for the new web widget? I can't find this option in the API documentaion anywhere. 

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• Bradley Weismann
• Criado 6 de abril de 2020 05:40
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Talk Service Level as a Percentage

How did you set it up in Good Data?

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• Bradley Weismann
• Criado 15 de maio de 2018 18:29
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Talk Service Level as a Percentage

It's mind boggling that such a common KPI is unavailable in Talk...

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• Bradley Weismann
• Criado 15 de maio de 2018 16:32
• 2 votos

1. Cross Product
2. ...
3. Managing global security and user access
4. Setting the password security level

Will Light Agent's also receive the same expiration notifications?

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• Bradley Weismann
• Criado 22 de fevereiro de 2018 16:41
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

Hi Tiann - I think that gets me really close... I've setup the custom field checkbox in the sandbox, but I don't think I have the ability to basically say "IF a Problem Ticket is checked "DEV Probl...

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• Bradley Weismann
• Criado 21 de fevereiro de 2018 18:02
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

Hey Nicole, That's pretty close to what I'm looking for but still missing the ability to only run the trigger when an incident is linked to a specific problem ticket.  Basically, we have two types ...

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• Bradley Weismann
• Criado 12 de fevereiro de 2018 04:00
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

I'd like to be able to receive a notification anytime a ticket is added to a particular problem ticket. I've tried to come up with various triggers to make this happen but have been unsuccessful. A...

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• Bradley Weismann
• Criado 6 de fevereiro de 2018 22:20
• 0 voto

1. Support
2. ...
3. Business rules
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

We set up the 'no_csat' tag automation for excluding specific tickets and while it functionally works, it has opened the floodgates for abuse by agents. It wasn't long before the agents noticed the...

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• Bradley Weismann
• Criado 14 de novembro de 2017 00:09
• 1 voto

1. Comunidade
2. Feedback on Talk
3. Agent Talk status for reporting purposes

I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met. 

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• Bradley Weismann
• Criado 20 de julho de 2017 17:44
• 5 votos