Bradley Weismann

1. Guide
2. ...
3. Help Center customization
4. How do I remove or modify the author, date, or timestamp on Help Center articles?

We have the code configured as shown in the article above for an internal-facing Help Center, however it's pulling in the Agent/Author aliases instead of their profile names. We have "enable alias"...

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• Bradley Weismann
• Criado 13 de julho de 2020 20:32
• 0 voto

1. Comunidade
2. Feedback on Chat
3. Add send box button in chat widget

@Ramin Shokrizadeh  What about for the new web widget? I can't find this option in the API documentaion anywhere. 

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• Bradley Weismann
• Criado 6 de abril de 2020 05:40
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Talk Service Level as a Percentage

How did you set it up in Good Data?

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• Bradley Weismann
• Criado 15 de maio de 2018 18:29
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Talk Service Level as a Percentage

It's mind boggling that such a common KPI is unavailable in Talk...

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• Bradley Weismann
• Criado 15 de maio de 2018 16:32
• 3 votos

1. Admin Center
2. ...
3. Managing global security and user access
4. Setting the password security level

Will Light Agent's also receive the same expiration notifications?

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• Bradley Weismann
• Criado 22 de fevereiro de 2018 16:41
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

Hi Tiann - I think that gets me really close... I've setup the custom field checkbox in the sandbox, but I don't think I have the ability to basically say "IF a Problem Ticket is checked "DEV Probl...

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• Bradley Weismann
• Criado 21 de fevereiro de 2018 18:02
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

Hey Nicole, That's pretty close to what I'm looking for but still missing the ability to only run the trigger when an incident is linked to a specific problem ticket.  Basically, we have two types ...

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• Bradley Weismann
• Criado 12 de fevereiro de 2018 04:00
• 0 voto

1. Support
2. ...
3. Business rules
4. Can I be notified when a problem ticket has reached a certain number of incidents?

I'd like to be able to receive a notification anytime a ticket is added to a particular problem ticket. I've tried to come up with various triggers to make this happen but have been unsuccessful. A...

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• Bradley Weismann
• Criado 6 de fevereiro de 2018 22:20
• 0 voto

1. Support
2. ...
3. Business rules
4. How can I exclude specific tickets, users, or groups from customer satisfaction surveys?

We set up the 'no_csat' tag automation for excluding specific tickets and while it functionally works, it has opened the floodgates for abuse by agents. It wasn't long before the agents noticed the...

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• Bradley Weismann
• Criado 14 de novembro de 2017 00:09
• 1 voto

1. Comunidade
2. Feedback on Talk
3. Agent Talk status for reporting purposes

I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met. 

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• Bradley Weismann
• Criado 20 de julho de 2017 17:44
• 5 votos