Zachary Bowling

Hi all,

I have requested further support but thought it may be worthwhile submitting here. 

Is there a way to remove the requirement for 'tags' when creating a custom user field using the 'Drop Down' type? 

A drop down is most suitable for our use-case and will allow us to record information consistently, however, I don't wish to apply tags to incoming tickets as a result. 

Thanks in advance.