Kiran Mehta

How can I get the organization name to show up in the slack channel integration?

Using the default "Slack Ticket Trigger" - we are able to get basic information of a new/updated ticket to show up in a slack channel. I would like to have some additional fields to show up in slack as well e.g. organization name.

The default "Slack Ticket Trigger" is not editable. So I created a new trigger that posts to the slack endpoint. In the JSON payload, I added the:

    "organization_name" : "{{ticket.organization.name}}"

as recommended in the "supported placeholder" list.

I do get a new slack message every time this trigger is activated, but I still don't see the organization name in the slack message.

Trying to configure slack's /zendesk settings doesn't provide any options for selecting which fields to show.

Recommendations?