Amanda Rice

1. Comunidade
2. Feedback - Voice (Talk)
3. Separating Work and Cell Numbers in User Profiles

We also need a way to designate a phone number type (e.g. cell or work) on an end user profile. 

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• Amanda Rice
• Criado 8 de agosto de 2023 12:46
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Can we please have an update from the product team?

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• Amanda Rice
• Criado 2 de agosto de 2023 13:25
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Agent Workspace: Public reply, but no email listed

+1 this feature would be helpful

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• Amanda Rice
• Criado 26 de julho de 2023 14:56
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New feature - Side- conversation email, restrict domain names and/or restrict to pre-defined drop down list

+1 - our agents raised the concern of sending a side conversation to a customer in error. They also expressed frustration with finding the correct side conversation recipient among our 30,000+ end ...

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• Amanda Rice
• Criado 28 de junho de 2023 13:40
• 1 voto

1. People
2. ...
3. Team members and groups
4. Preventing agents from starting and replying to side conversations

As David Brown asked above, I would like to know: Is there a way to restrict who can be contacted via side conversations, such as whitelisting a certain domain or even individual email addresses? W...

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• Amanda Rice
• Criado 13 de junho de 2023 20:18
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to suspend or deactivate Organizations

+1

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• Amanda Rice
• Criado 29 de março de 2023 12:46
• 1 voto

1. Comunidade
2. Feedback - Admin Center
3. Billing admin / Owner as light agent

+1 

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• Amanda Rice
• Criado 14 de fevereiro de 2023 16:28
• 3 votos

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Zendesk spellcheck

+1

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• Amanda Rice
• Criado 9 de fevereiro de 2023 13:12
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy

We also need this functionality. Is there any way to set this up with Triggers, Omnichannel, Groups, or otherwise? All attempts to achieve the desired state shown below have failed. Incoming calls ...

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• Amanda Rice
• Criado 18 de novembro de 2022 21:16
• 2 votos

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

+1

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• Amanda Rice
• Criado 18 de novembro de 2022 20:50
• 1 voto