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CCal

Entrou em 29 de ago. de 2022

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Última atividade em 29 de dez. de 2023

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CCal comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Having my voice heard about this lack of feature as well.

Can we please have an update when we can delete tickets with Triggers.

Exibir comentário · Publicado 24 de jul. de 2023 · CCal

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CCal comentou,

ComentárioExtending Zendesk

Hi, 

Using PUT request, Is it possible to pass new values to the "Time spent last update (sec)" field?

I tried using a PUT request with the appropriate "id" and "value" as described here :Creating and updating tickets | Zendesk Developer Docs

But I do not see the time updated in the ticket when refreshing the ticket page.
However, when I run a GET request on the ticket, I can see that the new value is there.

I thought this might be a refresh issue, so I went to the ticket on the browser and manually updated the ticket, but alas, I cannot see the value i passed in the PUT request.

So, is it even possible to pass values via PUT requests?

Exibir comentário · Publicado 29 de dez. de 2022 · CCal

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CCal comentou,

Comentário na comunidade Q&A - Help center and community

Hi Gab, 

Thanks for the reply. 
We've already fixed this in the meantime.
We tweaked the code of the theme and now we can paste directly into the request form.

Exibir comentário · Publicado 06 de set. de 2022 · CCal

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CCal criou uma publicação,

Publicação Q&A - Help center and community

Hi, 

Is it possible to make pasting images straight to attachments when making new requests?
Like when I have an image in the clipboard, I can just CTRL+V in the web ticket form and it automatically attaches it as attachment?

Now our end users have to save the file to disk, then drag the file onto the Attachment field or click on it and then select the file.

Publicado 29 de ago. de 2022 · CCal

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