Emily Salzman

This is the worst change I've seen made by ZenDesk so far. It's bad enough that it's not possible to generate a report (in Explore) to see the success of an email campaign. ZenDesk's marketing materials are misleading. It was implied in materials I saw last year that it would be easy to see who is opening emails and that ZenDesk is a great tool to use for email campaigns -- when there was actually no way to gather information in a report showing simple things like how many companies received outreach and how many of those companies actually opened messages. The only way to pull together results to show our executive team was to go to each contact record or each lead record to manually record and sum up opens and clicks. Now, even that functionality has been removed.

What company doesn't need to be able to report on the success of email campaigns at an executive level? Why would ZenDesk make this so difficult?

Ditto- Raise needs this too! 

We definitely need to be able to set a goal per pipeline and not just by user. Is this in the works?

We need the ability to delete a value from these fields if it's accidentally set.