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Dylan Tragjasi

Entrou em 17 de ago. de 2022

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Última atividade em 16 de dez. de 2024

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Dylan Tragjasi comentou,

ComentárioTicket basics

Exibir comentário · Publicado 16 de dez. de 2024 · Dylan Tragjasi

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Dylan Tragjasi criou uma publicação,

Publicação Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

Publicado 14 de out. de 2024 · Dylan Tragjasi

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Dylan Tragjasi comentou,

ComentárioTicket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

Exibir comentário · Publicado 30 de set. de 2024 · Dylan Tragjasi

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Dylan Tragjasi comentou,

ComentárioBusiness rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

Exibir comentário · Publicado 21 de jun. de 2024 · Dylan Tragjasi

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Dylan Tragjasi comentou,

ComentárioBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Exibir comentário · Publicado 06 de jun. de 2024 · Dylan Tragjasi

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Dylan Tragjasi comentou,

ComentárioBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Exibir comentário · Publicado 06 de jun. de 2024 · Dylan Tragjasi

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