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Andreas Varsos

Entrou em 24 de jun. de 2024

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Andreas Varsos comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)

Hello,

We use in the company the OOO setting via desktop.

We have noticed that when an agent is setting themselves as Unavailable, it works and tickets cannot be assigned to them as we get the notification as “Being unvailable” etc.

However, after 2-3 days, the setting is changing back to Available for that agent without that person making any changes.

This has been observed in different occasions and we cannot figure out what is going on.

From our understanding, the setting should not be changed by itself after an X number of days unless that person set it back to Available.

 

Any insight would be helpful.

 

Kind regards

Exibir comentário · Publicado 24 de jun. de 2024 · Andreas Varsos

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