Amitai Koren-Lawrence

Product Feedback - Explore - Zendesk Guide - Search tab

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

Hi, As part of my routine, I'm sending a weekly digest to the team. I was very surprised to find out, that the time settings in Explore - Zendesk Guide - Search tab have no impact on the last secti...

• Amitai Koren-Lawrence
• Criado 24 de janeiro de 2023 14:44
• 2 seguidores
• 0 comentário
• 0 voto

Merging tickets by clicking on the ticket number

Respondida

1. Comunidade
2. Zendesk Suite Q&A

When clicking on "merge ticket", I'm getting a list of suggested options. However, to merge, I need to type the ticket number (or copy/paste it) to the Merge field. Why isn't the ticket number a bu...

• Amitai Koren-Lawrence
• Criado 7 de novembro de 2022 14:12
• 2 seguidores
• 2 comentários
• 0 voto

Fields' default value to be supported for any ticket opened

1. Comunidade
2. Feedback - Ticketing System (Support)

As an Admin, I expect that when a ticket is opened, all the fields that have default values will be filled with the default value. This is regardless to who opened the ticket (user or agent) and re...

• Amitai Koren-Lawrence
• Criado 30 de outubro de 2022 05:56
• 1 seguidor
• 0 comentário
• 0 voto