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Ethan Penney

Entrou em 10 de jun. de 2024

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Última atividade em 30 de dez. de 2024

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Ethan Penney comentou,

ComentárioTeam members and groups

Not sure if I am missing this in this article, but I believe table that lists out the fields needed for the CSV file should have ‘emails’ added for the ‘data importer only’. Other fields like ‘organization’ requires the header ‘organizations’ for the data importer file.

Exibir comentário · Publicado 14 de nov. de 2024 · Ethan Penney

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Ethan Penney comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I would also like to see an enhancement to the search function on the DC module.

Exibir comentário · Publicado 11 de jun. de 2024 · Ethan Penney

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Ethan Penney comentou,

ComentárioCall routing, greetings, IVR, and recordings

Im having this issue too - I am trying to add a menu to select 1 for English and 2 for French. But immediately after it finishes the message, it repeats itself 3 times. This is confusing for our end users, I have already had feedback from one of our customers, and I had to turn the IVR menu off after about a week. I cannot find a way to make it not repeat itself. I only have one greeting set up for the menu level on the IVR, no additional route greetings after keypress.

Please have this fixed as soon as possible, either by adding the ability to choose the repeat settings or by removing the repeating function altogether - It would be best if we could choose if we want it to repeat.

Exibir comentário · Publicado 10 de jun. de 2024 · Ethan Penney

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