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Athar Hussain

Entrou em 31 de mai. de 2023

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Última atividade em 12 de fev. de 2025

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Athar Hussain comentou,

ComentárioErfolgsmessung

Da jetzt auch 1-5 Rating CSAT möglich ist, wie stellt sich der Platzhalter dar wenn er mit angepasstem HTML Code versendet wird?

Exibir comentário · Publicado 12 de fev. de 2025 · Athar Hussain

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Athar Hussain comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We have multiple languages, and the default text in English
"This request was closed and merged into request #X."
is causing negative CSAT reactions, as customers don't understand the term 'Merge' in many countries.

The option to modify the texts in the instance of merging is not user friendly, as the element of user error is too high.
An agent can forget to adjust or misspell the message.
 

All not very wholesome solutions

Exibir comentário · Publicado 11 de fev. de 2025 · Athar Hussain

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Athar Hussain comentou,

ComentárioTicket automation and collaboration

Is there any roadmap to expand into B2B businesses? Or at least allow further customization so that intelligent triage can be utelized in B2B markets?

Exibir comentário · Publicado 20 de jan. de 2025 · Athar Hussain

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Athar Hussain comentou,

ComentárioAdditional ticket channels

Dear Support, multiple agents have the issue that the tabs are now in a collapsed menu, instead of having each tab open.

Is there any way to deactivate this feature?
This format is highly impractical.
Thanks for the feedback.

Cheers
Athar

Exibir comentário · Publicado 31 de mai. de 2023 · Athar Hussain

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