Pesquisas recentes


Sem pesquisas recentes

David Baldwin's Avatar

David Baldwin

Entrou em 06 de jan. de 2023

·

Última atividade em 25 de jan. de 2023

Seguindo

0

Seguidores

0

Atividade total

6

Votos

0

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por David Baldwin

David Baldwin comentou,

ComentárioGetting started with email

Can that reference be used to lookup original ticketid using an API?

Exibir comentário · Publicado 25 de jan. de 2023 · David Baldwin

0

Seguidores

0

Votos

0

Comentários


David Baldwin comentou,

Comentário na comunidade Developer - Zendesk APIs

Yes, they are identical with an address in our custom domain. Also identical value in Return-Path: header.

Exibir comentário · Publicado 17 de jan. de 2023 · David Baldwin

0

Seguidores

0

Votos

0

Comentários


David Baldwin comentou,

Comentário na comunidade Developer - Zendesk APIs

Thanks Ahmed. We are using a custom domain and hence From address when Zendesk sends a response to the user is just the mailbox on our domain, so we don't have access to the ticket_id value. All we have is the tracking footer value which would also be present in the "In-Reply-To" header that looks like:
[1ABCDE-FGHJK]

So there would need to be either a lookup API to map that ref to a ticket ID, or a parameter that can be added to include this ref in the API call.

Exibir comentário · Publicado 13 de jan. de 2023 · David Baldwin

0

Seguidores

0

Votos

0

Comentários


David Baldwin criou uma publicação,

Publicação Developer - Zendesk APIs

I am trying to fix an issue where new tickets get created rather than a follow up to an existing ticket when using ticket API.
I have built an Azure Logic App that receives a new email and submits the HTML body to the "/api/v2/tickets.json" API endpoint in the comment: html_body attribute. The HTML contains the reference ID at the end which is also present in the "In-Reply-To" header. if I inspect the email directly. Unfortunately, I don't have access to that header field that I can work out, and even if I did, what attribute would I need to set with that value for it to add to the existing ticket rather than create a new one.
If I send an email with the HTML body, the reference is detected. The email doesn't contain the "In-Reply-To" header, so it must be finding the reference.

Publicado 06 de jan. de 2023 · David Baldwin

0

Seguidores

3

Votos

2

Comentários