Sydney Neubauer

I have also just run into this. I think one of our themes was deleted but I don't know when or by who. We just know that a launch we did back in January/February is no longer live and we cannot find the theme. Is there any way we can see what happened?

+1 this would be a great feature! No need to hide the CSAT

+1 I agree to this. This should be generally available for all options in Triggers - when fields are changed (from, to, changed, etc). It adds more flexibility

+1 for this functionality - I added my comment earlier regarding a feedback post back from 2018 but it is no longer accessible. There was now another feedback post just recently posted: Feature Request: Display Standard Description of Custom Fields to Agents – Zendesk help

+1 however I do believe there is a feedback post on this already: Ticket Field Tooltips in Agent Workspace – Zendesk help It has been requested since 2021 with 30+ upvotes. We would love to see this feature added! The functionality already exists externally, we need it internally

+1 for this functionality. The closer we can get to regular email interaction, the better. Less parity

Hey - I just found that in the settings for Side Conversations, there is now an enable option for indicators! I have not seen any communication on this:

Hey - I just found that in the settings for Side Conversations, there is now an enable option for indicators! I have not seen any communication on this:

Hey - I just found that in the settings for Side Conversations, there is now an enable option for indicators! I have not seen any communication on this:

+1 I actually reached out to ZD about this because it is not documented. They can't even confirm if this is intended. It should be expected to be ‘system’ for consistency. Especially since Ticket events currently do not show that a trigger is adding the comment so it is extra confusing as it shows it being posted by assignee and no trigger event to state it was a process that did it.