Sydney Neubauer
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Atividade recente por Sydney Neubauer-
+1 this is definitely something needed and something we still struggle with. There are views shared with everyone but there are columns I want to add, just for myself and not for everyone. So I hav...
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Do you use triggers or automations more? Why? We use triggers way more - usually with time based, you set them up and rarely need to look at them again. Plus the UI is very clunky in automations ...
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There is contextual workspaces - if a ticket meets the conditions, you can have it set which form will be used. It applies to future and existing tickets
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Mary O'Neill does the ticket deletion impact historical reporting? For example, does it delete all ticket data or does it retain a shadow of the ticket for reporting purposes (maybe not PII but tic...
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It is nice to have an audit log, don't get me wrong but there are a lot of gaps that need to be addressed in order to make it fully functional: We need to be able to search for items rather than t...
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+1 this is definitely a security concern. I have voiced this many times with Zendesk as we can restrict who can generate reports but not with views which is a smaller version of a report but still ...
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(ADDING TO THE SARCASM) -1 I definitely do not see a benefit to having this feature. I can't see a reason as to why anyone would want to be notified when something breaks and so it can continue to ...
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There is a post set up to get feedback for automations: Triggers & Automations - We want your feedback! – Zendesk help
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+1 I think in general, the automations need a huge overhaul. Not only is it missing fields like Alek mentioned, but it is hard to search for the conditions/actions within the automation
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While I like the concept of draft mode, it does not work as we were hoping. Current behavior: You select draft mode You type your response You hit submit It prompts you with a big screen that gre...