Sydney Neubauer
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Atividade recente por Sydney Neubauer-
Ability to update child tickets from the parent ticket when you were not the one to open the Child ticket
Feature Request Summary: Zendesk needs to add the ability so that when a ticket exchanges assignees, if there is a Side Conversation for another group, they are able to update the conversation wi...
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Zendesk Visibility (Release Notes, updates, etc)
Feature Request Summary: We are needing more visibility into what changes Zendesk makes on a daily basis (code changes, etc). Description/Use Cases: There have been a few instances where Zendes...
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How to have a Form Field require a certain text format
Hey there, I have a webform for new hires where managers can fill out to submit a ticket. One of the fields is a text field for them to enter the email address of the new hire. We are getting reque...
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Side Conversation Redaction Permission
ConcluídaFeature Request Summary: Zendesk should combine the Side Conversation redaction ability (currently in DELETE TICKETS) within the existing REDACT TICKET permission. Description/Use Cases: Zendes...
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Accessibility options
Post Title: Accessibility options Feature Request Summary: Zendesk needs to have a variety of accessibility options for Agents to enable/disable for their own use case. Description/Use Cases: ...