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Kevin Vidales Buzo

Entrou em 18 de ago. de 2022

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Última atividade em 31 de out. de 2023

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Kevin Vidales Buzo comentou,

Comentário na comunidade Feedback - Voice (Talk)

HI  Karen Hynes hope you're doing well. Just wondering if you had heard anything about this? We really need to measure agents availability in an automated way as it's painful to have one analyst assigned to do this extraction mannualy every day. I know that a lot of things are going on with new features and capabilities but as mentioned by other users, Statsus utilization and Availability are quite basic reports, crucial to meaure adherence to the plan in a Contact centre, since this original request is from 2019 is it possible to have any prio?

Exibir comentário · Publicado 31 de out. de 2023 · Kevin Vidales Buzo

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Kevin Vidales Buzo comentou,

ComentárioExplore basics

Hi!
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?

Exibir comentário · Editado 18 de ago. de 2022 · Kevin Vidales Buzo

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