Christina Hernandez
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Christina Hernandez comentou,
+1 to everything Jeff Michaelis said. We need to be able to see and report on: Date of last verification Date of next verification Who verified the article This is important to those of us who ...
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Christina Hernandez comentou,
This is helpful, but we want to be able to pull the page view data in a report. Not dig through individual tickets. How can we pull data on the page the user was on when they opened a ticket withou...
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Christina Hernandez criou uma publicação,
Messaging Web Widget and page url
RespondidaWe are using the messaging Web Widget on our Help Center pages. We want to capture what article / URL the user was on when they opened a ticket from the messaging widget so we can determine which a...
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Christina Hernandez comentou,
Hi, question on Web Widget and Help Center articles. Can you pull data on what Help Center page the user was on when they submitted a ticket via the widget? If so, what metric/explore dashboard wou...
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Christina Hernandez comentou,
This is a basic necessity for managing a knowledge base. We need to be able to see the verification date/last verified on and expiration/date unverified, as well as be able to create reprts that co...
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Christina Hernandez comentou,
Yes, this is very necessary to prep for a recurring audit of published articles. I would like to see the following functionality added to ZD Guide: Add the verified on date (and who did it) into ...
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Christina Hernandez comentou,
As of 2023, are there any updates on this?
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Christina Hernandez comentou,
I followed these instructions to the T, but the Help Article URL custom field doesn't show up on my form. Not sure why, can't figure it out. Please help!
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Christina Hernandez comentou,
Hi Toru, I've tried to make this work by following your instructions, but no luck. I want to add this exact functionality to my site, but it's not doing anything. Any chance something is outdated a...
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Christina Hernandez comentou,
On my home page the promoted articles show at the top of their sections. However, when I go to Help Center > Articles > Arrange articles > expand Sections, the promoted articles are not in the same...