Christina Hernandez
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Atividade recente por Christina Hernandez-
This is helpful, but we want to be able to pull the page view data in a report. Not dig through individual tickets. How can we pull data on the page the user was on when they opened a ticket withou...
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Hi, question on Web Widget and Help Center articles. Can you pull data on what Help Center page the user was on when they submitted a ticket via the widget? If so, what metric/explore dashboard wou...
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This is a basic necessity for managing a knowledge base. We need to be able to see the verification date/last verified on and expiration/date unverified, as well as be able to create reprts that co...
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Yes, this is very necessary to prep for a recurring audit of published articles. I would like to see the following functionality added to ZD Guide: Add the verified on date (and who did it) into ...
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As of 2023, are there any updates on this?
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I followed these instructions to the T, but the Help Article URL custom field doesn't show up on my form. Not sure why, can't figure it out. Please help!
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Hi Toru, I've tried to make this work by following your instructions, but no luck. I want to add this exact functionality to my site, but it's not doing anything. Any chance something is outdated a...
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On my home page the promoted articles show at the top of their sections. However, when I go to Help Center > Articles > Arrange articles > expand Sections, the promoted articles are not in the same...
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How can you change the Promote star icon to something else? Thanks!
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Hi Ifra, Thanks for your response. I did stumble on that article yesterday, but it doesn't address my specific situation. The History doesn't include a filter for the event type I'm looking for: Ma...