Georgi

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Statuses

Thanks Barry NearyIs it going to apply only when a ticket reopens or we will be able to set rules (triggers) in what scenarios to run?Like - if an agent is in a specific state (e.g. offline or away...

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• Georgi
• Criado 1 de junho de 2023 08:57
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Statuses

Thanks Sydney Neubauer I doubt the proposed solution meets our need for live chat support having many chats opened at the same time.

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• Georgi
• Criado 31 de maio de 2023 20:20
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Messaging: Hide text entry field from End Users on certain Step types

One more vote for that functionality.

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• Georgi
• Criado 23 de maio de 2023 14:57
• 3 votos

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

I need the same as Gwyn Mabo's request - a percentage for each user name.Cannot find a way how to calculate it. Once I add a User name to any widget/table, it shows 100%.

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• Georgi
• Criado 5 de maio de 2023 13:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We tested the following Chrome extension and it seems to be working as expected:https://chrome.google.com/webstore/detail/zendesk-refresher/kbnadckimgmhcchlnoddmihobfmloocp/related

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• Georgi
• Criado 11 de abril de 2023 11:11
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We connected many email addresses, we use omnichannel routing and all tickets created through emails are assigned automatically to the available agents, but without any notifications. They have to ...

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• Georgi
• Criado 5 de abril de 2023 11:17
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to receive email notification upon assigned to me (Trigger setting)

I struggled with the same before. Everyone suggested the Notify app:https://www.zendesk.com/marketplace/apps/support/183197/notify/

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• Georgi
• Criado 13 de fevereiro de 2023 12:06
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View of all mentions

mfg  Thanks. Indeed the use case is that we have multiple people that could be mentioned in a single ticket. Having many custom fields for everyone seems to be an overcomplicated solution.

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• Georgi
• Criado 2 de fevereiro de 2023 08:19
• 0 voto