Sara R. Smith

To add to John's request.  We have system generated alerts being sent from our alerting email that create support tickets under our company's alert email.  The email body contains the specific details (customer/organization/location) the alert is being sent for. 

Being able to set a trigger/automation saying:
- Requester email IS [alert@mycompany.com]
  and
- Comment text CONTAINS PHRASE [XYZ Organization]

  Action
- Ticket Organization\Requester IS [XYZ Organization\Name]

If there is an outage alert that affects multiple customers, all the tickets get created under My Company and XYZ Organization's SLAs do not trigger.