Bobby Kondvilkar

Yeah, this is a required feature to be able to report on ticket acceptance at agent-level similar to what we have in live chat.

How can we change the description text based on the drop-down values we select? Is it possible to conditionally change the description at the bottom of attachment field?

Thanks Brandon Tidd

Hello Community,

What options we can get out of Zendesk that could flag end-users who have contacted us multiple times within a period of say 7-10 days in some way for the agent?

Is there a workaround to change the parent ticket status from solved to on-hold when child ticket is in the open status and agent moves parent ticket to solved?

Hey Brandon,

Yes, it is already added on the live form (default form).

Talking about standard field "Priority", I can't see it on "Submit a request" page even when it is editable or viewable for customers.