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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Entrou em 07 de fev. de 2023

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Última atividade em 24 de jan. de 2025

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Atividade mais recente por Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu comentou,

ComentárioGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

Exibir comentário · Publicado 24 de jan. de 2025 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

Exibir comentário · Publicado 09 de dez. de 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

Exibir comentário · Publicado 11 de set. de 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

Exibir comentário · Publicado 12 de ago. de 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

Exibir comentário · Publicado 29 de nov. de 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

Exibir comentário · Publicado 06 de nov. de 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

Exibir comentário · Publicado 19 de abr. de 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

Exibir comentário · Publicado 27 de mar. de 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu comentou,

ComentárioTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

Exibir comentário · Publicado 07 de fev. de 2023 · Rajeswara Rao Devavarapu

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