Pesquisas recentes


Sem pesquisas recentes

Anton Van Heerden's Avatar

Anton Van Heerden

Entrou em 17 de fev. de 2023

·

Última atividade em 30 de jan. de 2025

Seguindo

0

Seguidores

0

Atividade total

17

Votos

1

Assinaturas

9

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Anton Van Heerden

Anton Van Heerden comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Any update on this feature to set a default time filter. Large data sets like ticket updates take long to load on complex reports. 

Exibir comentário · Publicado 30 de jan. de 2025 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários


Anton Van Heerden comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Any update on adding this report to the dashboard?

Exibir comentário · Publicado 08 de jan. de 2025 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários


Anton Van Heerden comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Perhaps different permission levels are needed:

- Admin access allows edit/delete of all reports/dashboards

- Report Creator allows creating of new reports and editing of own reports as well as reports shared with them. They could also select the option to allow other Report Creators to edit and share their reports.

 

Permissions to be administered as part of the user role.

 

Besides the access to create/edit reports some improvement on report viewing permissions, Talk reports in particular, are also needed. The live Talk dashboard is only available to Talk Admins currently meaning team supervisors that need to monitor queues need Talk Admin privileges which allows full access to the talk configuration. One should be able to identify user roles that should have access to reports (Admins only, Agents or even custom roles).

Exibir comentário · Publicado 06 de ago. de 2024 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários


Anton Van Heerden comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or perhaps even owner only driven config setting that allows only certain types of attachments. 

Exibir comentário · Publicado 10 de abr. de 2023 · Anton Van Heerden

0

Seguidores

2

Votos

0

Comentários


Anton Van Heerden comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 for this and I would like to add that the agent signature field should allow dynamic content with HTML formatting and liquid markdown logic

Exibir comentário · Publicado 05 de abr. de 2023 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários


Anton Van Heerden comentou,

ComentárioEnd users and organizations

How often does this page refresh to show the most current tags?

Exibir comentário · Publicado 02 de abr. de 2023 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários


Anton Van Heerden comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 vote

Exibir comentário · Publicado 17 de fev. de 2023 · Anton Van Heerden

0

Seguidores

0

Votos

0

Comentários