Priddy Broderickson

If you are offering Zendesk Chat through your own mobile app, you can enable push notifications to alert customers to responses and updates to their chats.

For Zendesk Chat accounts on paying plans, push notifications can be configured to notify the user even when the app is in the background on their mobile device. These notifications can be enabled for multiple mobile apps, if needed.

To enable push notifications, administrators must add their mobile apps to the Mobile SDK list, which is accessed through your Chat dashboard. When an app is added to this list, an app ID is generated, which is then shared with your mobile development team.

To add an app to the Mobile SDK list

    On your Chat dashboard, go to Settings > Account > API & SDKs.
    In the Mobile SDK section, click Add App. 

On the Add App page, enter your app’s information, including:

    Name: A name for your app that developers and other administrators will recognize.
    Description: A brief statement about what the app does.
    FCM server key (for Android) and/or upload a PEM certificate (for iOS). 

Click Save Changes.