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Stephen Braverman

Entrou em 10 de nov. de 2022

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Stephen Braverman criou uma publicação,

Publicação Feedback - Ticketing system (Support)

With the rollout of the new features to customize the agent workspace within a ticket, it looks like the "Tag" field was overlooked. There appears to be no way to move or minimize the Tag field. It would be great if this could be made possible.

We know that you can hide the Tag field but we want our agents to be able to see it in case of any issues or adjustments. However, we want to move it to the bottom of the form fields so it is out of the way. It can often take up a lot of space when multiple tags are added, especially when using Omnichannel routing and other automation reliant on Tags. 

Either have the ability to move it to the bottom of the form or allow us to minimize/shrink the window size in some way so it doesn't display the long list of tags. 

Publicado 07 de set. de 2023 · Stephen Braverman

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Stephen Braverman comentou,

ComentárioHow to fix issues in Zendesk messaging

Thanks @... ! This is great news!

Exibir comentário · Publicado 20 de jun. de 2023 · Stephen Braverman

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Stephen Braverman comentou,

ComentárioHow to fix issues in Zendesk messaging

Is there anything that can be done to either make these "inactive" messaging tickets count toward the capacity or remove the inactive timer of 10 minutes so they remain as "active" and thus counted towards the capacity? 

Exibir comentário · Publicado 06 de jun. de 2023 · Stephen Braverman

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Stephen Braverman comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hello Mick O'Donnell and Zendesk team. Echoing the requests from above. Do we have an update on the timeline for this feature release? The last update on this from Zendesk seems to be a year ago this month. Hoping this is released soon as it's currently a blocker for us from using Zendesk.

Exibir comentário · Publicado 10 de nov. de 2022 · Stephen Braverman

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